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The customer assumes all costs (parts, labour, shipping). Repairs have a 6-month warranty.

Within the warranty period and in the first 30 days: Naggura covers the cost.After this period: the customer assumes the cost.

Visible defects:The same day if the product has already been unpacked.Within 4 days, if it remains in its original packaging. Hidden defects:Up to 30 days from delivery.

If you can identify the problem, let us know the part you need. If it is under warranty, it will be sent at no cost. If it is not, send us a technical report. All incidents must be managed through ...

Please fill out this form: https://naggura.zendesk.com/hc/es/requests/new?ticket_form_id=14348937008924

Inspect the delivery. If any item is missing or visibly damaged, note it as “pending review” on the delivery note and notify the delivery person immediately.

It is possible to arrange a specific time slot (less than 2 hours), at an additional cost (subject to availability).

Yes, although for difficult accesses (lift less than 80cm wide and 210cm high), contact our sales team for more information about the custom delivery service and its additional costs (crane, disass...

Shipments are made according to the Incoterm DAP (Delivered at Place). Naggura covers the costs and risks up to the point of delivery. The customer is responsible for unloading, import duties/taxes...

You can place orders through our website if you are in Spain, Italy, France, Germany, or Belgium.