ADMIN
- Total activity 184
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 158
Articles
Recent activity by ADMIN-
What payment methods do you accept
Bank transfer Visa, MasterCard and American Express (through the secure payment gateway Redsys) Interest-free instalment payments with Alma or Klarna, depending on the country Financing in Spain: ...
-
For how long do you guarantee the availability of spare parts and technical service
Up to 5 years after the product is discontinued.
-
What is the warranty period of the products
2 years for professional use from the date of delivery.
-
What does the warranty cover and what does it not cover
Covers: manufacturing defects, upholstery, and shipping of parts.Does not cover: wear and tear, misuse, maintenance, cleaning.Repairs include an additional 6-month warranty.
-
What happens with claims outside the warranty period
The customer assumes all costs (parts, labour, shipping). Repairs have a 6-month warranty.
-
Who assumes the shipping costs in case of a claim
Within the warranty period and in the first 30 days: Naggura covers the cost.After this period: the customer assumes the cost.
-
How much time do I have to file a claim
Visible defects:The same day if the product has already been unpacked.Within 4 days, if it remains in its original packaging. Hidden defects:Up to 30 days from delivery.
-
What happens if the product is damaged or does not work
If you can identify the problem, let us know the part you need. If it is under warranty, it will be sent at no cost. If it is not, send us a technical report. All incidents must be managed through ...
-
What do I do if there is a problem with my order
Please fill out this form: https://naggura.zendesk.com/hc/es/requests/new?ticket_form_id=14348937008924
-
What should I do when I receive my order
Inspect the delivery. If any item is missing or visibly damaged, note it as “pending review” on the delivery note and notify the delivery person immediately.