General

Product Information

• Can you design my centre and see how it looks before buying
• Where can I find Naggura products to see them
• Are the images of the products true to reality
• Where can I find the technical specifications of the products
• What happens if a product appears as out of stock

Payments and Invoicing

• How will I receive my invoice
• What payment methods do you accept

Warranty and After-Sales Service

• For how long do you guarantee the availability of spare parts and technical service
• What is the warranty period of the products
• What does the warranty cover and what does it not cover

Incident Management

• What happens with claims outside the warranty period
• Who assumes the shipping costs in case of a claim
• How much time do I have to file a claim
• What happens if the product is damaged or does not work
• What do I do if there is a problem with my order

Shipping and Delivery

• What should I do when I receive my order
• Can I schedule a specific delivery time
• Can the delivery be made without a lift
• How does shipping outside of Spain work
• Do you do international shipping
• What is the estimated delivery time

See all 7 articles

Order Placement

• What do I do if I don't receive the order confirmation email
• Can I request a quote
• Can I modify or cancel my order
• How can I place an order